HubSpot or web project: In the vast majority of cases, a draft project plan has already been prepared before you agree to a potential contract. In this draft, we’ve aligned expectations regarding deadlines and dates. We finalize the project plan after the agreement is signed, but it’s very rare for it to differ from the draft.

Of course, we always strive to assist you as quickly as you’d like, while respecting your time and resources. This often depends on the scope and/or complexity of the project or agreement, but in the vast majority of cases, we get started immediately after you’ve signed, so we can deliver the respective product or solution within the desired timeframe.

Monthly service agreement/retainer: Whenever you’d like.

Once you’ve signed, what happens next varies depending on whether you’ve signed up for a workshop, a HubSpot solution, a website project, a monthly collaboration agreement, or a combination of several (or something else entirely). In the vast majority of projects and assignments, however, the process is as follows:

1. Onboarding
The collaboration naturally begins with a thorough onboarding process for you as our client. We’ll schedule meetings and get answers to all the important questions about our collaboration and your company. You’ll also meet the team you’ll be working with (project manager + specialists).

2. Strategy & Analysis
In this step, we develop a strategy and a project plan for our collaboration. What is the objective, what do we need to achieve, and what tactics should we use to accomplish the task? We typically base the strategy on a thorough analysis, where we examine data as well as your thoughts, considerations, and input.

3. Ongoing Collaboration
With the project manager leading the way, the team works together to execute the plan developed based on the strategy. Typically, the strategy has a 6-month timeframe, and each month we meet (usually online) to review progress, go over monthly reports, and clarify the tasks for the coming month.

4. Follow-up
Every six months, we evaluate the initiatives we’ve carried out to see if we’ve achieved the set goals. Based on this, we work with you to determine whether the strategy needs to be adjusted or whether we should modify the various initiatives.

In the vast majority of cases, you’ll be assigned a dedicated project manager who will serve as your point of contact and ensure that the project—or your monthly collaboration agreement—proceeds as planned and meets your expectations. The project manager ensures that the various specialists deliver what they’ve been tasked with, so you have a seamless, professional, and smooth experience with us.

However, when carrying out the various tasks, you’ll usually communicate directly with the respective specialists, so we don’t waste time on unnecessary project management. For example, if you’re having an article written, you’ll be in direct contact with our Content Specialist, and if you need to set up new Google Ads, you’ll be in direct contact with our Paid Ads Specialist.

Your dedicated project manager ensures that the various specialists deliver what has been agreed upon. As a small team, we work closely together every single day, so you can be sure that we don’t spend unnecessary time on project management and communication regarding the tasks.

In the spirit of transparency, we also offer access to our project management tool, ClickUp, where you can track task status, deadlines, task owners, time spent, and more.

We fully understand that, as an external partner, we aren’t always the top priority in your inbox or on the phone. But we still take the liberty of setting expectations for our clients, because that’s the only way we can deliver a high-quality and satisfactory solution. We need to know enough about your business to get started on the tasks.

That’s why your involvement will almost always be most critical at the start of our collaboration. After that, we’ll stay in regular contact, and with most clients, we have weekly or biweekly check-ins—or whenever necessary (whether initiated by you or us).

To ensure a productive partnership with our clients, we follow a structured and transparent process. Here’s what you can expect:

1. Initial Consultation
We begin with a thorough initialconsultationto understand your goals, needs, and expectations. This allows us to tailor our solutions specifically to your business.

2. Clear communication
We place great emphasis on open and ongoing communication. You’ll always know what we’re working on and how the project is progressing.

3. Tailored solutions
We adapt our services to match your business’s specific needs. We work closely with you to ensure we deliver the results you want.

4. Regular Updates and Reports
We hold regular status and planning meetings and send ongoing updates and reports so you’re informed about the status and progress of your solutions. This also allows us to adjust the strategy if necessary.

5. Flexibility and Adaptability
We are flexible and ready to adapt to changes in your company’s needs or the market situation. Our goal is to build a long-term partnership that can evolve as your business grows.

By following this process, we ensure a solid and productive partnership that creates value for both parties. Read some of our clients’ stories and experiences here.

Whether you’ve purchased a project or a monthly plan, you can always buy a prepaid card for one-off tasks. A prepaid card can be used freely across all our services and offerings—for example:

• Consulting, strategy, and brainstorming

• Copywriting for blogs, emails, case studies, etc.

• Email setup

• Website customization (WordPress or HubSpot)

• Advertising customization

• HubSpot support

• Marketing automation

• Web development

• Design projects

If you need to expand your project on a more permanent basis—where a prepaid card no longer makes sense—we’d be happy to provide an additional project quote.

A good collaboration is all about chemistry, trust, and effective communication. If, contrary to expectations, something isn’t working or you’re dissatisfied with something, we always encourage you to contact your project manager or one of our partners.

From there, we’ll propose one or more solutions and discuss with you how we can best address the challenge. After all, finding a new partner can be a time-consuming and lengthy process, so we’re naturally always happy to be accommodating and try to resolve any challenges—for both your sake and ours.

If you’re still not satisfied with our proposed solutions, you’re not tied down by onerous, long-term contracts with us—on the contrary, we have a short notice period (compared to other companies).

We have this policy because we believe that as long as we create value for our customers, we can maintain a good partnership. Should it happen that we can no longer create the desired value for you, you should, of course, be able to move on easily.

Read more about our contract term and contract termination below.

If you enter into an agreement with us—for example, for a website project or a specific HubSpot solution—we’ll estimate the number of hours required to complete the task. If challenges or new tasks arise along the way that go beyond the agreed-upon scope of the project, we’ll of course discuss them with you. You won’t face any unpleasant surprises or unexpected bills—on the contrary, we’re committed to always staying ahead of the curve rather than falling behind, as we strongly believe in transparency.

If you enter into a monthly collaboration agreement with a fixed number of hours per month, there is generally no end date. If your needs change along the way and the number of hours needs to be adjusted—or if you wish to terminate the agreement—we have a notice period of the current month plus one month. See our terms and conditions for more details.

How do payments work? How do we handle copyright, third-party systems, confidential information, and other important matters? Read more in our Terms and Conditions.

The short answer is: Whatever you need. We pride ourselves on not being just another anonymous supplier—we want to be your growth partner, doing more than just offering faceless products. We see ourselves as your external and trusted colleagues rather than a one-time acquaintance with little to offer.

Want to know more about our prices? Click here.

You and your teams will get the most out of your solution:

• if you have a clear idea of what you need

• you’re committed to the collaboration

• if you understand that it also requires resources on your part.

Exactly how many resources you’ll need to commit is, of course, difficult to predict, and it depends on your solution as well as the complexity of both your company’s products/services and your customer journey.

But in our experience, the clearer your idea of what you want—whether it’s a HubSpot setup, a new website, or something else entirely—the more you’ll get out of it. If you’re unsure exactly what you need, we’ll of course help you figure it out.

We always focus on delivering a strong combination of strategy and execution.

Once we’ve delivered a solution or product, we can help you continuously evaluate and improve it, as well as make changes when needed. Things are constantly evolving in B2B marketing, which is why working with us isn’t a quick fix—it’s an ongoing process where we work together to create value for you and strengthen your business.

Read more about us as a partner here.

We price our products and services using this very simple formula:

Estimated hours × hourly rate = your quote

Want to know more? Check out our prices here.

The short answer is: it depends on your needs. But if you want to strengthen your company across your teams and departments, grow your business, close more deals, attract more customers, and build long-lasting relationships, you should definitely consider HubSpot. More than 299,000 companies use HubSpot’s CRM today, and that number is growing every day.

We’ve compared HubSpot with many other CRM systems on the market. You can see those comparisons in our Software Battles. You can also read more about the benefits in our e-book, “Why Should My Business Use HubSpot?”

We have helped more than 100 companies with marketing, websites, HubSpot projects, consulting, and strategy.

Here’s what our clients have to say:

• “The collaboration is a great balance between handling day-to-day operational tasks and ongoing, strategic, and developmental consulting, so that we can also grow as a company, achieve better results, and not just maintain the status quo. That’s exactly what we want.” - Kristoffer Vindum, Ballisager

• “Through our new website, we’ve gained a really solid foundation for actively working with inbound marketing and lead generation, and we’re seeing that the various types of tasks we regularly send to Itch are getting started quickly. We’ve gained valuable partners across various areas of expertise whom we can always contact when needed. Additionally, Itch has done an excellent job of getting us up and running with HubSpot, so we can also make the most of the solution in our daily work.” - Astrid Rørbye, Compass

Read the full stories and find more case studies here.

You can also view examples of websites built in HubSpot and/or examples of websites built in WordPress.

There are many good reasons for this (in all modesty, of course). We know it’s tempting to choose one of the big, well-known players on the market—after all, they didn’t get big out of nowhere, did they? However, we’d like to make a case for the smaller providers, because there are actually many advantages to be had. With us, those advantages are:

1. You’ll get more attention
2. You get a partner who understands your business and your needs
3. You get the most out of your budget
4. You get a partner with a strong culture—both professionally and socially. You can feel that in what we deliver.
5. You save money

In recent years, there’s also been a trend toward large companies choosing smaller partners, so you don’t have to just take our word for it. Read more about the benefits in our blog post “Why Should You Work with a Small Agency?”

You should choose us because we are one of Denmark’s leading and most experienced HubSpot Platinum Partners. We offer extensive experience, competitive pricing, efficient processes, thoroughness, and high quality.

HubSpot is the lifeblood of Itch. It was HubSpot that breathed life into the idea of becoming a B2B growth partner, and it is HubSpot that forms the core of our Growth Engine approach. That’s why you’ll find dedicated specialists and experts at Itch who have mastered the art of translating HubSpot’s philosophy into practical action.

They do this so well that we have nothing but 5-star reviews on HubSpot’s own partner directory. We also have one of the country’s few HubSpot Certified Trainers—namely, our very own Morten Staal.

You can also read our own take on everything you get when you work with us as a HubSpot partner here.

Our focus is on B2B companies, as our Growth Engine approach is a perfect fit for the longer buying journeys that are often characteristic of B2B.

We have particularly extensive experience with:

• companies in the HR/recruitment sector
• manufacturing companies
• the IT industry

However, we are by no means limited to these areas, so please don’t hesitate to reach out to us. We’re always up for a challenge, and if we don’t have experience (yet) in your industry, we simply see it as an exciting opportunity to learn and improve. The Itch Growth Engine can deliver value to a wide variety of companies and industries.

We offer a variety of products:

1. Projects: For example, HubSpot implementations, HubSpot audits, or new websites (HubSpot or WordPress)
2. Monthly retainer agreements covering various services—such as content creation, strategy development, ads, and HubSpot or website support
3. Pay-as-you-go solutions for ad hoc tasks

A collaboration often begins with us tackling a single task, which we then build upon to drive growth for your business.

It’s deeply ingrained in our DNA to strive to be the best at what we do. In all modesty, we actually think our results speak for themselves—especially considering that we’ve only been around since 2018:

• We are HubSpot Platinum Partners

• We’ve won three Børsen Gazelle Awards (2023, 2024, 2025).

• We are Google Partners

Our results are due, in part, to the fact that we invest heavily in our employees’ learning and development. For example, every month, all employees have an entire workday set aside for learning within their specific field of expertise.

This learning can take place, among other places, at HubSpot Academy, which all employees have access to. It’s a learning platform focused specifically on inbound marketing and inbound sales, and all employees must complete a certain number of courses to build a foundation of knowledge about inbound marketing and HubSpot when they join us.

Monthly learning may also include webinars or courses—it’s usually up to the employee, but it can also be arranged in collaboration with our partners based on the learning goals set for each individual employee.

Every month, we also hold meetings on relevant updates and new features in HubSpot, where we gain insight into the latest trends in B2B marketing, sales, service, and web development.

It’s easier said than done. But basically, you need to start by defining your target audience and their challenges. Then develop a strategy based on content that answers your target audience’s questions and helps them move forward. Decide how you want to distribute your content. Finally, make sure everything is measurable so you can continuously optimize your efforts.

Reach out to us if you need advice or help getting started on creating results that drive growth.